Newsletter of October 11, 2010

How the revolution IS being tweeted

Hear the story of how the revolution IS being tweeted, as well as the Five Reasons Why Malcolm Gladwell got this one wrong here. (And don't miss the lively discussion under way in the Comments section at that link.)

How do you create sustained high-performance and innovation? Paradoxically, the concept of radical management is both familiar and unfamiliar. It's familiar because it's happening quite often "in the wild". But in the wild, it doesn't live long. There are seven keys to making high-performance and innovation sustainable. Learn what they are here.

Also: learn the five ways to delight a client, here.

And learn five MORE ways to delight a client, here.